/* ============================================================
   tousufankui.html — 名爵客户投诉与反馈中心
   Skeleton: split hero with ticket card image → intake checklist →
   category tiles (2×3 with icons) → process track (vertical stepper) →
   SLA strip → FAQ → CTA
   ============================================================ */

.ts-hero { padding: 64px 0 76px; position: relative; overflow: hidden; }
.ts-hero::before {
  content: ""; position: absolute; inset: 0;
  background: radial-gradient(720px 420px at 20% 10%, rgba(224,182,96,.11), transparent 62%);
  pointer-events: none;
}
.ts-inner { position: relative; display: grid; grid-template-columns: .95fr 1.05fr; gap: 54px; align-items: center; }
.ts-copy h1 { font-size: clamp(30px, 4.2vw, 52px); font-weight: 800; line-height: 1.14; letter-spacing: -.02em; }
.ts-copy h1 span { color: var(--gold-2); }
.ts-copy .lead { margin-top: 20px; max-width: 480px; }
.ts-actions { display: flex; gap: 12px; flex-wrap: wrap; margin-top: 30px; }
.ts-figure img {
  width: 100%; height: auto; border-radius: 22px;
  border: 1px solid var(--line-strong); box-shadow: var(--shadow);
}

/* ---------- intake checklist ---------- */
.intake { padding: 0 0 84px; }
.intake-box {
  border: 1px solid var(--line); border-radius: 20px;
  background: rgba(255,255,255,.022); padding: 34px;
  display: grid; grid-template-columns: .8fr 1.2fr; gap: 40px;
}
.intake-box h2 { font-size: clamp(20px, 2.4vw, 27px); margin-bottom: 10px; }
.intake-box > div > p { font-size: 13.5px; color: var(--muted); }
.check-list { display: grid; grid-template-columns: 1fr 1fr; gap: 10px; }
.check {
  display: flex; gap: 11px; align-items: flex-start;
  padding: 14px 16px; border-radius: 11px;
  background: rgba(0,0,0,.22); border: 1px solid var(--line);
}
.check svg { width: 15px; height: 15px; color: var(--gold); flex: none; margin-top: 3px; }
.check span { font-size: 13px; color: var(--muted); }
.check b { display: block; color: var(--text); font-weight: 600; font-size: 13.5px; margin-bottom: 2px; }

/* ---------- category tiles ---------- */
.cats { padding: 0 0 84px; }
.cat-grid { display: grid; grid-template-columns: repeat(3, 1fr); gap: 16px; }
.cat {
  padding: 28px 24px; border-radius: 17px; position: relative; overflow: hidden;
  border: 1px solid var(--line); background: var(--panel);
  transition: border-color .22s, transform .22s;
}
.cat:hover { border-color: rgba(224,182,96,.34); transform: translateY(-3px); }
.cat .ico {
  width: 42px; height: 42px; border-radius: 11px; display: grid; place-items: center;
  background: rgba(224,182,96,.1); color: var(--gold-2); margin-bottom: 16px;
}
.cat .ico svg { width: 20px; height: 20px; }
.cat h3 { font-size: 16px; margin-bottom: 7px; }
.cat p { font-size: 13px; color: var(--muted); }
.cat .sla {
  margin-top: 16px; padding-top: 14px; border-top: 1px solid var(--line);
  display: flex; justify-content: space-between; font-size: 12px; color: var(--muted-2);
}
.cat .sla b { color: var(--gold-2); font-weight: 600; }

/* ---------- vertical stepper ---------- */
.track { padding: 0 0 84px; }
.track-inner { display: grid; grid-template-columns: .72fr 1.28fr; gap: 56px; align-items: start; }
.track-head h2 { font-size: clamp(22px, 2.8vw, 32px); margin-bottom: 14px; }
.track-head p { font-size: 14px; color: var(--muted); }
.track-head .quote {
  margin-top: 24px; padding: 20px; border-radius: 13px;
  border-left: 2px solid rgba(224,182,96,.55);
  background: rgba(224,182,96,.05); font-size: 13.5px; color: var(--muted);
}
.stepper { display: flex; flex-direction: column; }
.step-v {
  display: grid; grid-template-columns: 30px 1fr; gap: 20px;
  padding-bottom: 30px; position: relative;
}
.step-v:last-child { padding-bottom: 0; }
.step-v::before {
  content: ""; position: absolute; left: 14px; top: 30px; bottom: 0; width: 1px;
  background: linear-gradient(180deg, rgba(224,182,96,.4), rgba(224,182,96,.05));
}
.step-v:last-child::before { display: none; }
.step-v .d {
  width: 29px; height: 29px; border-radius: 50%;
  border: 1px solid rgba(224,182,96,.4); background: #0b1020;
  display: grid; place-items: center; font-size: 11px; font-weight: 700; color: var(--gold-2);
}
.step-v h3 { font-size: 15.5px; margin-bottom: 6px; }
.step-v p { font-size: 13.5px; color: var(--muted); }
.step-v .eta {
  display: inline-block; margin-top: 8px; font-size: 11.5px;
  padding: 3px 9px; border-radius: 999px; color: var(--muted-2);
  background: rgba(255,255,255,.04); border: 1px solid var(--line);
}

/* ---------- SLA strip ---------- */
.sla-strip {
  display: grid; grid-template-columns: repeat(4, 1fr);
  border: 1px solid var(--line); border-radius: 18px; overflow: hidden;
  margin-bottom: 84px;
}
.sla-cell { padding: 26px 24px; border-left: 1px solid var(--line); background: rgba(255,255,255,.018); }
.sla-cell:first-child { border-left: 0; }
.sla-cell .n {
  font-size: 24px; font-weight: 800; letter-spacing: -.01em;
  background: linear-gradient(120deg, #fff4d6, var(--gold) 62%, #b98a34);
  -webkit-background-clip: text; background-clip: text; color: transparent;
}
.sla-cell .l { font-size: 12.5px; color: var(--muted); margin-top: 6px; }

/* ---------- faq ---------- */
.ts-faq { padding: 0 0 84px; }
.ts-faq details { border-bottom: 1px solid var(--line); }
.ts-faq details:first-of-type { border-top: 1px solid var(--line); }
.ts-faq summary {
  list-style: none; cursor: pointer; padding: 20px 40px 20px 0; position: relative;
  font-size: 15.5px; font-weight: 600;
}
.ts-faq summary::-webkit-details-marker { display: none; }
.ts-faq summary::after {
  content: "+"; position: absolute; right: 6px; top: 50%; transform: translateY(-50%);
  font-size: 21px; font-weight: 300; color: var(--gold); transition: transform .25s;
}
.ts-faq details[open] summary::after { transform: translateY(-50%) rotate(45deg); }
.ts-faq details p { padding: 0 0 22px; font-size: 14px; color: var(--muted); max-width: 780px; }

@media (max-width: 1000px) {
  .ts-inner { grid-template-columns: 1fr; gap: 36px; }
  .intake-box { grid-template-columns: 1fr; padding: 26px; gap: 24px; }
  .cat-grid { grid-template-columns: 1fr 1fr; }
  .track-inner { grid-template-columns: 1fr; gap: 30px; }
  .sla-strip { grid-template-columns: 1fr 1fr; }
  .sla-cell:nth-child(3) { border-left: 0; }
  .sla-cell:nth-child(n+3) { border-top: 1px solid var(--line); }
}
@media (max-width: 640px) {
  .ts-hero { padding: 42px 0 54px; }
  .ts-copy h1 { font-size: 28px; }
  .check-list, .cat-grid { grid-template-columns: 1fr; }
  .sla-strip { grid-template-columns: 1fr; }
  .sla-cell { border-left: 0; }
  .sla-cell + .sla-cell { border-top: 1px solid var(--line); }
}